Refund Policy

1. General Policy

All purchases made within the Application or through our website, including paid subscriptions, are final and non-refundable, except where required by applicable law or explicitly stated otherwise in this Refund Policy.

2. Payments and Billing

Subscriptions and other paid services may be processed through our website, the Application, or third-party payment service providers. We do not store full payment card details and payment processing may be subject to the terms and policies of the applicable payment provider.

3. EU Consumer Rights

If you are a consumer located in the European Union, you may have the right to withdraw from your purchase within 14 days without giving any reason.

However, by purchasing a subscription and requesting immediate access to digital content or subscription features, you expressly consent to the immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has begun.

4. Exceptional Refunds

In certain cases, we may review refund requests at our discretion, for example in case of duplicate charges, billing errors, or technical issues preventing access to paid features.

To request a refund review, please contact us using the contact details provided in the Application or on our website. We may ask you to provide information reasonably necessary to verify your purchase and assess your request.

5. No Refund for Partial Use

Unless required by applicable law, no refunds are provided for partially used billing periods, unused subscription time, or failure to cancel a subscription before renewal.

6. Subscription Cancellation

You may cancel your subscription at any time through the account settings or subscription management tools made available in the Application or on our website. Cancellation will take effect at the end of the current billing period.

7. Contact

If you have any questions about this Refund Policy or wish to request a refund review, please contact us using the contact details provided in the Application or on our website.

Email: hello@pandasmile.app

Olivier SETBON, entrepreneur individuel · 7 rue Frédéric Bertrand, 89000 Auxerre, France · SIREN 409 406 261 · VAT FR42409406261